Frequently Asked Questions
What to expect on my first visit?
At your first visit to Canning Vale Physiotherapy Centre, you will be required to fill up some paperwork giving us details about yourself, your medical condition and a brief medical history. Hence, we would require you to arrive 10Â minutes before your scheduled treatment.
What should IÂ bring?
We advise you to wear comfortable and loose clothing at your first appointment.
Be sure to bring any doctor’s referrals, hospital discharge summaries, scans, X-rays or other paperwork associated with your condition for which you are seeking treatment.
Private health fund card
What happens during my first visit?
After completing the registration, your practitioner will discuss your treatment needs with you followed by conducting a series of assessments to gauge your capabilities. You then begin your treatment during your first appointment.
Depending on the nature of your condition, your practitioner will combine a variety of evidence-based treatment methods to aid your recovery progress.
At the end of your first appointment, your practitioner may be able to recommend the number and frequency of visits as well as recommend any other possible complimenting treatment methods which you may benefit from such as hydrotherapy, pilates or gym based rehabilitation etc.
How long is an appointment?
First appointment: Usually about 30 minutes
Subsequent appointments: Usually about 20 minutes
What health insurance do you accept?
We accept all major private health insurance funds and we are also able to process your health fund claim on the spot through our HICAPS machine. You then pay us the remaining payment which usually leaves you with low or no out of pocket expense, depending on your level of health fund cover.
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We are also able to accept Enhanced Primary Care Programs from your GP, DVA patients, Motor Vehicle Accident claims and Worker's Compensation claims.
What form of payment do you accept?
We accept cash, EFTPOS, Visa, Mastercard as well as Amex.
Do I need a doctor’s referral to be treated?
No. In Western Australia, you do not require a doctor’s referral but if you have one, please bring it to your first appointment.
Does Medicare cover the physiotherapy treatment?
No, Medicare does not cover ‘ancillary’ services such as physiotherapy, chiropractic or remedial massage therapy, however, you may be able to get an Enhanced Primary Care Plan (EPC) depending on your eligibility. These are plans recommended to you by your GP and can give you up to 5 treatments paid for by Medicare. (Maximum of 5 treatments per 12 months and only for chronic conditions)
If you have any further questions, please do not hesitate to get in touch at (08) 9456 0567